REFUND POLICY – “Return Policy”
After your purchase, you have a 14-day ‘cooling-off’ period that allows you to get a full refund. However, once you start consuming the digital product (downloading your resume template or accessing shielded online content), you lose all rights of withdrawal by starting the performance.
In cases of functionality that is advertised to work, and isn’t working (for whatever reason), we will provide personal assistance to deliver the product as promised within 72 hours. We also offer assistance to the best of our abilities to help you create the resume how you would like it (we truly want you to succeed).
As we stand behind our products and believe that the resume template work, we offer an extra 60-day money-back guarantee to users that tried resume template and didn’t get the results. In such a case, the user needs to send a well-constructed Resume and prove that he applied for at least 5 different job applications within 60 days. If such a request is made, and the constructed resume shows the willingness to work with the product (the user really tried), we will first try to provide extra support by letting a professional read the resume and offer to fix it when improvements are possible (the user will lose the guarantee in exchange for professional assistance) or refund the payment made.
To be eligible for a refund, your item must contact the support team at firstname.lastname@example.org and let your concerns about the service. If still the issue is not resolved, we will initiate a refund within 7 days.
Because of the nature of CvCreator’s items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalised orders
- Digital downloads